FAQ:
Q1: Where can I get product&price information?
A1: Send us an inquiry, we will contact you as we receive your mail.
Q2: How long can I get the sample?
A2: Depends on your specific items, within 3-7 days is required generally.
Q3: What's kinds of information you need for a quote?
A3: Kindly please provide the product drawing in PDF, and it will be better if you can provide in STEP or IGS.
Q4: what's the payment terms?
A4: We accept 50% as payment deposit when the goods are done, we take photos for your check and you then pay the balance.
For small amount, we accept Paypal, Paypal commission will be added to the order. For big amount, T/T is preferred.
Q5: How to deliver the goods?
A5: We deliver the products by courier company
Q6.Are you a trading company or factory?
A6: We are a direct factory with 17 experienced engineers and more than 50 employees and an approximate 5,000 square meters workshop area.
Q7. What shall we do if we do not have drawings?
A7. Please send your sample to our factory, then we can copy or provide you better solutions. Please send us pictures or drafts with dimensions(Length, Height, Width), CAD or 3D file will be made for you if placed order.
Q8. Can we get some samples before mass production?
A8: Absolutely.
Q9. Will my drawings be safe after sending it to you?
A9: Yes, we will keep them well and not release to a third party without your permission.
Q10: Is it possible to know how are my products going on without visiting your company?
A10: We will offer a detailed production schedule and send weekly reports with digital pictures and videos which show the machining progress.
Q11: If you make poor quality goods, will you refund our fund?
A11: As a matter of fact, we won't take a chance to do poor quality products. Meanwhile, we manufacture goods quality products until your satisfaction.
